Returns & Exchanges
You have 28 days after the date your order is delivered to change your mind about the products and receive a refund including the delivery cost, although this may be subject to deductions. If products forming part of the same order are split into several deliveries over different days, you have until 14 days after the date the last part of your order is delivered to change your mind.
The Products must remain in good condition and you do not have a right to change your mind in respect of products which have been used, worn, washed, damaged or otherwise treated in such a way as to make resale impossible (including the removal of original tags or the loss of any accessories, or free gifts that came in the same package).
If you have changed your mind, please contact our Customer Service team via email at firstname.lastname@example.org. If the relevant products have already been dispatched or you have received them, you must return them to us. Our Customer Service team will be happy to assist by providing a returns label. You will be responsible for the costs of return unless the products are faulty or misdescribed.
We will refund you the price you paid for the products, including standard delivery costs, by the method you used for payment. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3 to 5 days at one cost, but you choose to have the product delivered with express shipping at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
We may reduce your refund to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover that you have handled them in an unacceptable way, you must pay us an appropriate amount.We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. If you fail to comply with any instructions relating to the return of a product, we reserve the right either to reject your return and decline to refund the purchase price or to deduct from any amount to be refunded to you reasonable repair or other similar direct costs that we have incurred.
You have additional rights if there is something wrong with the product. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. Please inspect your order upon receipt and contact us immediately you become aware that an item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please note that custom products (such as special orders or personalised items) cannot be returned.
We do not accept direct exchanges. The fastest way to ensure you get what you want is to return the item you have according to the process outlined and once the return is accepted, make a separate purchase for the new item.
We are pleased to provide a Warranty which goes beyond your statutory rights. Products purchased from the online store are fully warranted to the original owner against defects in material and workmanship beginning at the time of sale and for the lifetime of the product. If a product fails due to manufacturing defects or workmanship, we will, at our option, repair or replace the product without charge.
For the purposes of the Warranty, “lifetime” means the usual and customary wearable life of the relevant product by the original owner. The Warranty does not extend to damage caused by improper care, accidents, normal wear and tear or negligence and will be voided if you remove any labels or if the Product has been tailored or altered in any way.
We may, at our option, choose to offer to repair damage not covered by the Warranty at our usual charge for repairs. If we make such an offer, we will evaluate and communicate such offer to you on inspection by us of the relevant product prior to any repairs being made.
For questions on Warranty claims, please contact our Customer Service team at email@example.com.
Terms and Conditions of Sale
You can find everything you need to know about us and our products on our website before you order in Terms and Conditions of Sale found here.
By placing an order with us, you accept these Terms and Conditions of Sale here.