Repairs & Warranty
We strive to build every Arksen Labs garment to the highest standards but we know that items do get worn out or accidentally damaged so we offer a repairs service through Scottish Mountain Gear. Please contact us at email@example.com and we will be able to advise you and provide some options and costs to bring your garment back into fully working order.
We are pleased to provide a Warranty which goes beyond your statutory rights.
Products purchased from the online store are fully warranted to the original owner against defects in material and workmanship beginning at the time of sale and for the lifetime of the product. If a product fails due to manufacturing defects or workmanship, we will, at our option, repair or replace the product without charge.
For the purposes of the Warranty, “lifetime” means the usual and customary wearable life of the relevant product by the original owner. The Warranty does not extend to damage caused by improper care, accidents, normal wear and tear or negligence and will be voided if you remove any labels or if the Product has been tailored or altered in any way.
We may, at our option, choose to offer to repair damage not covered by the Warranty at our usual charge for repairs. If we make such an offer, we will evaluate and communicate such offer to you on inspection by us of the relevant product prior to any repairs being made.
For questions on Warranty claims, please contact our Customer Service team at firstname.lastname@example.org.